Booking Terms and Conditions | Tanzania Joyous Time Expeditions Ltd

Bookings

Tanzania Joyous Time Expeditions Ltd is flexible and accepts safari bookings at any time, subject to the availability of safari vehicles, lodges, camps, and park permits. All bookings are treated as a high priority, and our team responds promptly to every inquiry.

Reservations can be made directly with Tanzania Joyous Time Expeditions Ltd, based in Arusha, Tanzania, via email at info@tanzaniajoyoustime.com. Clients may also submit an online inquiry and complete the booking form through our website.

Whether you are planning a Tanzania safari, Zanzibar holiday, Serengeti Great Migration safari, Mount Kilimanjaro trekking tour, or a Tanzania and Kenya combined safari, we recommend booking early to secure availability and preferred accommodations.

Booking Terms and Conditions

Bookings and confirmations should be made as early as possible. To secure seats in our safari vehicles and preferred safari accommodations, we recommend booking at least 90 days in advance.

For private campsites and luxury safari camps, bookings should be made at least 120 days in advance. Meanwhile, budget camping safaris should be booked at least 21 days before arrival.

During the low season, bookings may be accepted at shorter notice, depending on availability.

Additionally, any dietary requirements, medical conditions, or food allergies must be clearly communicated at the time of booking. Please also inform Tanzania Joyous Time Expeditions Ltd in advance if you are celebrating a special occasion during your safari, such as:

Honeymoons

Birthdays

Wedding anniversaries

Family celebrations

This allows us to help create a more memorable safari experience.

Payment Policy

For combined Tanzania and Kenya safari itineraries, a 50% deposit of the total safari cost is required to confirm the booking. The remaining 50% balance must be paid one month prior to arrival. This allows sufficient time to secure cross-border arrangements, park permits, accommodations, and travel vouchers.

For Tanzania-only safari itineraries, a 30% deposit of the total safari cost is required to confirm the booking. The remaining 70% balance must be paid one month before arrival. This allows adequate time to finalize safari logistics, accommodations, and national park services.

However, for all bookings made less than 30 days before arrival, full payment is required at the time of confirmation, regardless of the itinerary type.

Payment Methods

Payments may be made via:

Bank transfer

Credit card

Approved online payment methods

Full payment instructions and banking details will be provided upon booking confirmation or upon request.

Please note that all bank charges, credit card processing fees, currency conversion fees, and other transaction-related costs are the responsibility of the client. These charges are payable in addition to the quoted safari price.

A safari booking will only be considered confirmed once the required deposit or full payment has been received and cleared in our company account.

Cancellation Policy

All cancellations must be submitted in writing via email.

Please note that our suppliers impose cancellation fees, which are passed on to Tanzania Joyous Time Expeditions Ltd. Therefore, cancellations, reductions in the length of stay, or changes in the number of participants are subject to the following charges:

20% of the total safari cost if cancelled 60 days or more before arrival

50% if cancelled 31–60 days before arrival

75% if cancelled 15–30 days before arrival

100% if cancelled 14 days or less before arrival

Where applicable, refunds will be processed minus the applicable cancellation fees.

Amendments

Any amendments to confirmed safari bookings must be requested within 14 days of the booking confirmation date.

Visa and Passport Requirements

Clients are responsible for obtaining their own passports, visas, and travel documents.

Tanzania visas may be obtained in advance or upon arrival at Tanzanian international airports and border crossings. However, travelers are encouraged to confirm the latest visa requirements before travel.

Guests with Disabilities and Physical Challenges

Guests with physical challenges are encouraged to inform Tanzania Joyous Time Expeditions Ltd in advance. Please provide details regarding the nature of the disability or mobility requirements.

We prioritize special care and attention for guests with different needs. However, please note that our safari vehicles are not equipped with wheelchair lifts, and wheelchairs are not provided as standard equipment.

Guests requiring mobility aids are encouraged to travel with their own equipment. If wheelchair assistance is required, please notify us well in advance so arrangements can be made. Kindly note that additional costs may apply for this service.

Media and Marketing Consent

All photographs and videos taken by Tanzania Joyous Time Expeditions Ltd during the safari may be used exclusively for marketing and promotional purposes.

This may include use on:

Our website

Social media platforms

Safari brochures

Marketing campaigns

Promotional materials

By participating in the safari, clients grant consent for the use of such media unless a written objection is submitted before the safari begins.

Tanzania Joyous Time Expeditions Ltd is committed to using all media content respectfully, professionally, and appropriately.

Accommodation and Transport

All safari accommodations and safari vehicles are carefully selected to ensure comfort, safety, and reliability throughout your safari experience.

In cases where operational requirements, weather conditions, or availability issues arise, Tanzania Joyous Time Expeditions Ltd reserves the right to make suitable substitutions.

Any replacement accommodation or transport service will be of a comparable standard and quality to the original arrangement whenever possible.

Health and Travel Documents

Clients are solely responsible for ensuring they possess:

Valid passports

Entry visas

Vaccination certificates

Health documents

Travel insurance documents

Tanzania Joyous Time Expeditions Ltd shall not be held responsible for denied entry, border delays, missed departures, or additional costs resulting from incomplete or invalid travel documentation.

Insurance

All clients are required to obtain comprehensive travel insurance before the start of their safari.

Travel insurance should include coverage for:

Medical expenses

Emergency evacuation

Trip cancellation or interruption

Personal accident coverage

Loss or damage to personal belongings

It is the responsibility of the client to ensure that the insurance policy remains valid for the full duration of the safari.

Changes to Itinerary

Tanzania Joyous Time Expeditions Ltd reserves the right to amend or adjust safari itineraries when necessary due to unforeseen circumstances beyond our control.

These circumstances may include:

Weather conditions

Road conditions

Safety concerns

Accommodation availability

Operational requirements

National park regulations

In the event of significant changes, clients will be informed as early as possible. Suitable alternatives of comparable quality and value will be provided whenever feasible.

Liability

While every effort is made to ensure the safety, comfort, and satisfaction of our clients, Tanzania Joyous Time Expeditions Ltd shall not be held liable for any injury, delay, loss, damage, or inconvenience caused by circumstances beyond our control.

These may include:

Flight delays or cancellations

Natural disasters

Floods and storms

Political unrest

Theft or robbery

Road accidents

Force majeure events

Actions of third parties

VAT and Park Fees

All safari prices are based on the current Value Added Tax (VAT) rates and national park fees at the time of booking.

Tanzania Joyous Time Expeditions Ltd shall not be responsible for future government changes in VAT, park fees, concession fees, or other regulatory charges.

Should any government-imposed costs increase, the additional charges will be the responsibility of the client and must be settled before or during the safari.

Governing Law

These booking terms and conditions are governed and interpreted in accordance with the laws of the United Republic of Tanzania.

Any disputes arising from these terms and conditions shall be subject to the jurisdiction of the courts of Tanzania.